What we do
Immedicare is an NHS digital health service, providing care homes with 24/7 access to professional clinical assessments via video call. Care home staff and residents can access NHS professionals in our Digital Care Hub for virtual clinical assessment and/or supervision.
When contacted, a member of our expert clinical team will carry out a remote consultation using secure video technology. In the Digital Care Hub, we have access to the resident’s local GP record, meaning our team can make fully informed decisions about their care.
Approximately 90% of residents stay at home following a consultation with Immedicare, and more than 60% of residents do not require a local referral. Our service reduces pressure on busy NHS services, including GP teams, ambulances, hospitals and community teams.
Care home staff are encouraged to call Immedicare first when they are concerned about a resident, so we can triage and assess their needs. Early identification of any issues together with a clinical plan reduces the risk of deterioration. If necessary following a clinical assessment Immedicare can provide a prescription new concern enabling timely access to medication to support recovery.
Experts in providing video enabled clinical support to care homes
Our experienced NHS team, which includes nurses, pharmacists, pharmacy technicians, paramedics and healthcare support workers have extensive expertise in urgent, emergency, community and palliative care.
Our highly specialised support is focused on the clinical conditions with which care home residents are most likely to need support. We provide assessment and supervision for, medicines safety, falls prevention, nutrition and hydration, wound care and end of life care.
Key service features
We offer care homes 24/7 access to NHS clinical support delivered directly from our Digital Care Hub using highly secure video conferencing technology.
Our clinicians can view the resident’s local electronic patient record during consultations.
We work as part of the local health and care system to ensure access for resident’s to the most appropriate teams.
- Care homes are provided with HD video technology devices and network connectivity.
- Our national team of relationship managers provide day to day support for all care homes.
- We provide full data analytics and monthly reporting to track progress and evidence local impact.
- We provide 24/7 technical support.
- We work with care homes to develop appropriate care plans and risk assessments to prevent and detect deterioration.
- Immedicare’s non-medical prescribers provide prescriptions for acute concerns, where appropriate.
Get in touch
To find out more about how Immedicare can support care homes in your area, contact us.
