Providing 24/7 NHS video-enabled clinical support for care homes nationally

Immedicare supports delivery of the Enhanced Health in Care Homes Framework in neighbourhoods, places and systems

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One Service, Seven Care Elements

Core Service

24/7 access to NHS nurse-led clinical support delivered from the Digital Care Hub using secure video consultations.

Digital Pharmacy

Experienced Lead Pharmacist/Consultant Pharmacist leading on prescribing, deprescribing, mentoring/training, medicines safety and research.

Falls Service

24/7 clinical assessment support for all residents who fall to reduce attendance at ED and acute admissions.

Training Programme

Developing the Local Care Home Workforce: Restore2 / Falls Prevention / Nutrition Hydration / Tissue Viability / End of Life Care

Enhanced End of Life Care

Enabling residents in their last days of life to receive high quality, evidence based, end of life care in the place of their choosing.

Nutrition and Hydration

Assessment of the resident’s nutrition and hydration needs to support the delivery of excellent care by the care home team.

Tissue Viability

Assessment of the resident’s skin and pressure areas to support the planning and delivery of excellent care by the care home team.
NHS Clinical Service

Immedicare services support care homes 24/7 365 days a year


virtual consultations completed


of consultations do not require any onward referral


care homes clinically supported


of residents remain in their homes post consultation

Why Immedicare?

The Immedicare service is built around Seven Care Elements, that have been designed to support delivery of the care services outlined throughout the Enhanced Health in Care Homes Framework. This includes many of the Sub Domains which sit outside of the current Directed Enhanced Service (DES) specification.

The range of Immedicare services can be tailored to meet local needs, offering health care systems a simple and cost effective solution to increase local system capacity, and reduce the burden on health and care resources.

Please get in touch and let us show you how we can help.

Key Service Features

Immediate access to an experienced multi-disciplinary clinical team of healthcare professionals with a broad range of expertise across, urgent, emergency, community and palliative care.

  • Care homes get 24/7 – 365 video access to our clinical team.
  • Our service is safe, secure, and fully compliant with NHS IG and quality protocols.
  • Clinical consultations are supported by visibility of the patient’s local record.
  • We create a comprehensive Directory of Services (DOS) for all operational areas.
  • We provide a fully remote installation service, and comprehensive user training.
  • Our local team will provide ongoing relationship management for all care homes.
Telemedicine service

How to Procure

Immedicare is available through the SBS – Technology Enabled Care Services Framework providing NHS organisations with a fully compliant and simple to use procurement solution, please contact us for more details.

Whole System
Sustainable Model
Local Demand

Our Customers

Immedicare has stepped up to be a critical part of Bradford district & Cravens approach to support people with frailty to stay well in the community, with staff working flexibly and selflessly to meet increased demand.

Walter O’NeillHead of Commissioning, Community Services at NHS Bradford District and Craven CCG

“By implementing Immedicare, we have been able to scale up our service to care homes at speed in response to their concerns at this challenging time. The digital consultation puts the carer face to face with an appropriate clinician, while keeping everyone safe."

GP Dr Sara HumphreyAssociate Clinical Director for frailty, dementia and learning difficulties for NHS Bradford District and Craven Clinical Commissioning Group

We’ve always known Immedicare is the best approach for care home residents, but now we have the data to prove it. This service protects residents and care home staff and reduces pressure on local services and budgets. It should be a must-have service for every CCG.

Mike PadghamManaging Director of St Cecilia’s Care Services and Chair of the Independent Care Group

Immedicare has given our staff, residents and relatives reassurance that we always have the help we need at hand. We do recommend the service to other homes; we don’t know how they manage without it!

Sandra AndersonRegistered Manager/Director at The Millings Residential Home

Since using Immedicare, we have seen a drastic reduction in hospital admissions. We have worked out that the admissions have reduced by around 60-70% in the first initial trial period, which has been a huge help!

TammyCare Home Manager of Larkhill Hall

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