About Immedicare

Immedicare’s founding partners are Airedale NHS Foundation Trust and Involve Visual Collaboration Ltd.

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Who is Immedicare?

Immedicare is a clinical and digital technology partnership between Involve Visual Collaboration Ltd and Airedale NHS Foundation Trust.

The joint venture was formed in 2013 to provide commissioners with easy access to our unique technology and remote clinical managed service offer. By working closely with commissioners, we co-design and deploy new models of care to support local care home communities.

We are committed to supporting the effective delivery of high-quality health and social care services and we are continually challenging ourselves in developing our technology and clinical pathways to support care home residents and staff across the UK.

Our History

2007

Airedale started providing consultant led healthcare services for offenders in prisons using secure video conferencing / telemedicine technology provided by Involve.

2011

Airedale opened the Digital Care Hub offering 24/7 remote video support for patients in various settings.

2013

The Immedicare joint venture was formed.

2015

As partners in the NHS Vanguard program we expanded the Digital Care Hub and have since supported 1352 care homes in our 8 years of operation.

2020

In March 2020 we were proud to offer our support to help care homes nationally through the COVID-19 pandemic, rapidly redesigning our deployment processes which enabled us to operationalise our service in an additional 400 care homes within 90 days.
medical phone service

Our Mission

To provide immediate access to a safe, high quality, kind and compassionate video enabled care service for all residents living in nursing & residential care nationally, in partnership with the NHS.

Our Vision

To be the first choice provider of video enabled NHS care, connecting people and professionals to empower residents to live happy healthy lives in the place they call home.

Our Values

Care – Providing safe, high quality, kind, compassionate and cost-effective care to all
Health – Providing 24/7 access to registered healthcare professionals from multiple NHS specialities
Life – Enabling residents to live a happy and heathy life in a place they call home

Meet the Immedicare team

Rachel Binks

RGN, ENB 100, NMP, BHSc Health Science, MSc Nursing Practice Nurse Consultant and Clinical Lead for Digital & Acute Care Airedale NHSFT

Rachel qualified in 1986 and worked on critical care units both in Leeds and Australia before moving to Airedale as a Nurse Consultant in December 2000. Since 2007, Airedale have been delivering healthcare to offenders via telemedicine and in 2011, the Trust opened their Digital Care Hub supporting patients remotely 24/7. Rachel is the clinical lead for all the services delivered from the hub, including Immedicare, which supports over 20,000 care home residents in 600 homes across the country, delivering virtual clinical assessments, providing a clinical supervision and GP triage function.

Michael Roach

Director of Digital Healthcare Alliances

Michael has been in the AV industry since 1996, and within Digital Healthcare since 2010. As the Director of Digital Healthcare Alliances for Involve, Michael’s focus is to develop collaborative partnerships with leading health & tech organisations globally and has been instrumental in delivering several high-profile UK Telemedicine projects. He has been part of the management team at Immedicare since its inception in 2013, supporting their growth strategy using his knowledge of digital technology and partnership working. Michael is also a Trustee of the Children’s Liver Disease Foundation (CLDF), who help to support families of children born with liver disease in the UK.

Marie Buchan

MSc Leadership and Management of Health and Social Care Services – Head of Digital Care Hub at Airedale NHS Foundation Trust

As an experienced healthcare manager Marie has provided senior leadership and strategic oversight to Immedicare and all the Digital Care Hub services since its inception in 2011, ensuring it is underpinned by robust processes which continuously evolve. Having been involved in national and international projects Marie is passionate about the design and delivery of transformational services, collaborating across health and social care to improve access and quality of care for patients and their carers.

Fran Duxbury

Digital Care Hub Clinical Team Leader

A nurse for over 30 years, I have worked in Medical, Surgical, Community, Falls Practitioner, Clinical Nurse Specialist & Prescriber. Whilst working with Immedicare I have drawn upon all the experience gained in these disciplines to provide the best service for residents.

David Butler

National Commissioning & Development Lead
For 9 years I have helped NHS organisations to operationalise our services in their local healthcare systems, offering support with the development of new pathways, local stakeholder engagement, and the development of business cases to secure funding.

Annabelle Smith

Contract Performance Manager

I work with each of our commissioning partners, currently mostly NHS CCGs, past the point of initial deployment, ensuring key objectives are delivered and supporting recommissioning strategy into the next contract term period.

Laura Sheppard

Relationship Manager

I've been with Immedicare for 1 year, providing a strong link between NHS Commissioners and care homes. Liaising with the digital clinical team, technical team, CCGs, local services, delivering training and reassurance; to ensure residents make the most of our 24-hour service.

Heather Bygrave

Relationship Team Manager

I've been with Immedicare for 5 years, providing a strong link between NHS Commissioners and care homes. Liaising with the digital clinical team, technical team, CCGs, local services, delivering training and reassurance; to ensure residents make the most of our 24-hour service.

Jill Stevenson

Relationship Manager

I've been with Immedicare for 1 year, providing a strong link between NHS Commissioners and care homes. Liaising with the digital clinical team, technical team, CCGs, local services, delivering training and reassurance; to ensure residents make the most of our 24-hour service.

Shelley Granger

Relationship Manager

I've been with Immedicare for 3 years, providing a strong link between NHS Commissioners and care homes. Liaising with the digital clinical team, technical team, CCGs, local services, delivering training and reassurance; to ensure residents make the most of our 24-hour service.

Dr. Mark Hawker

Business Intelligence Lead

I’ve been with Immedicare for five years, helping visualise and present activity, performance and impact data to our commissioners. A key part of my role is to ensure that information is available to aid decisions on service development and commissioning.

Clare Elliott

Relationship Manager

I've been with Immedicare for 2 years, providing a strong link between NHS Commissioners and care homes. Liaising with the digital clinical team, technical team, CCGs, local services, delivering training and reassurance; to ensure residents make the most of our 24-hour service.

Alison Horsfield

Contracts & Data Protection Officer

I drive compliance with the General Data Protection Regulation (GDPR) and ensure ongoing compliance of data protection for all core activities of Immedicare, and ensure all contracts are signed & completed and all relevant policies attached & kept updated.