Secondary Care
Our Immedicare service helps improve the quality of care for care home residents by reducing the need for referral to other healthcare professionals, ambulance conveyance and hospital admissions.
How it works
The Immedicare service is available to care home staff when they need additional support for residents. We provide consultations with NHS professionals in our Digital Care Hub via video, 24 hours a day, 365 days a year.
Reducing pressure on secondary care services
As the number of people cared for in nursing and residential homes continues to rise, so do the emergency admissions to hospital. 41% of emergency admissions from care homes are avoidable. This has a detrimental impact on frail elderly residents and increases pressure on health and care services. The Immedicare service helps care home residents access the appropriate professional clinical care they need to remain in their home.
Additionally, Immedicare can support early discharge reducing length of stay for this vulnerable population.
Improving care for residents
Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs.
We work as an extension of the care home team, providing a vital link between care homes and local services, this supports residents to remain in their home.
Our highly specialist team provides a wide range of clinical support and is available 24/7 for any concerns. Examples of our support include, medicines safety, falls assessment and prevention, nutrition and hydration, wound care and end of life care.
Working in partnership with you
For over a decade we have been providing safe, high quality care to the care home sector. Working closely with our care homes and local NHS partners, we tailor our service based on local need. Our clinical consultations are supported by access to the resident’s local electronic patient record.
Business Intelligence
Providing regular reporting and access to our consultation data to enable organisations to analyse activity and measure impact, supporting service and workforce planning. Our data includes the date and time of the consultation, the reason for calling, what the care home would have done if Immedicare was not available, any referral information as well as the clinical outcome.
We work with business intelligence teams to provide a monthly feed of pseudonymised data that can be triangulated with local data sets for enhanced activity and impact monitoring.
Key service features
Our range of services can support secondary care through:
- Reducing 999 calls and ambulance conveyances
- Reducing avoidable hospital admissions
- Supporting early discharge – reducing length of stay
- Building a comprehensive directory of services within your partnership place to enable care coordination and appropriate onward referral to local teams.
- Reducing system-wide activity across in and out of hours GP services, community and district nursing teams, emergency departments and urgent care centres
- Providing system-wide, health and care integrated data – the blueprint for future NHS services and workforce planning
How to commission our services
Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.
