Secondary Care
Our Immedicare service helps improve the quality of care for care home residents by reducing the need for hospital admissions and ambulance services.
How it works
The Immedicare service supports care home staff when they need additional support with clinical treatment for residents. We offer consultations with NHS professionals in our Digital Care Hub via video call 24 hours a day, 365 days a year.
Reducing pressure on secondary care services
As the number of people cared for in nursing and residential homes continues to rise, so do unnecessary emergency admissions to hospital. 41% of emergency admissions to hospitals from care homes are avoidable. This has a detrimental impact on the quality of care for residents and increases pressure on health and care services. Access to our Immedicare service helps more care home residents get the professional clinical care they need at home in their community.
Improving care for residents
Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs. We work as an extension of the care home team, providing a vital link between care homes and local services, ensuring the right care for residents. Our highly specialised support covers medicines safety, falls prevention, wound care, end of life care and nutrition and hydration.
Working in partnership with you
We work closely with our care homes and local NHS partners, and we can tailor our service based on local need. This is important throughout the implementation process as well as on an ongoing basis. Our clinical consultations are supported by access to information from the resident’s local electronic patient record. We have a proven track record of providing safe, high-quality care and we have been working across health and social care to support care homes for over a decade.
Business Intelligence
Providing regular reporting and access to our consultation data to enable organisations to analyse activity and measure impact, supporting service and workforce planning. Our data includes the date and time of the consultation, the reason for calling, what the care home would have done if Immedicare was not available, any referral information as well as the clinical outcome.
We work with business intelligence teams to provide a monthly feed of pseudonymised data that can be triangulated with local data sets for enhanced activity and impact monitoring.
Key service features
Our range of services can support to increase resilience through:
- Reducing 999 calls and ambulance conveyances
- Reducing avoidable hospital admissions
- Reducing system-wide activity across in and out of hours GP services, community and district nursing teams, emergency departments and urgent care centres
- Providing system-wide, health and care integrated data – the blueprint for future NHS services and workforce planning
- Data analytics and reporting to track progress and evidence impact at local levels
- Linking directly with existing clinical systems – full interoperability making it easier to engage clinicians and avoid large costs for a single system-wide clinical solution
- Comprehensive directory of services within your system
How to commission our services
Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.
