How it works

The Immedicare service is available to care home staff when they need additional support for residents. We provide consultations with NHS professionals from our Digital Care Hub via video,  24 hours a day, 365 days a year.

Improving care for residents

Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs.

We work as an extension of the care home team, providing a vital link between care homes and local services, ensuring the right care for residents. 

Our highly specialist team provides a wide range of clinical support and is available 24/7 for any concerns.  Examples of our support include, medicines safety, falls prevention, nutrition and hydration, wound care and end of life care.

of residents to remain in the place they call home following consultation
0 %

Reducing pressure on local health and care services

As the number of people cared for in nursing and residential homes continues to rise, so do the emergency admissions to hospital. 41% of emergency admissions to hospitals from care homes are avoidable. The Immedicare service helps care home residents access the appropriate professional clinical care they need to remain in their home.

Additionally, our Immedicare service has been proven to reduce calls to GP practices, meaning local primary care staff can focus on those patients  requiring face to face care.

of emergency admissions to hospitals from care homes are avoidable
0 %

Supporting the care home workforce

Immedicare provides care homes with access 24/7 to an experienced team of NHS nurses, pharmacists, pharmacy technicians, paramedics and healthcare support workers who have extensive knowledge in urgent, emergency, community and end of life care.

Our expert team provide much needed capacity and professional support, reducing the risk of harm and giving reassurance to residents and their families.

A service fit for the future

The Immedicare service is designed to meet the needs of care home residents in line with NHS priorities. We help to move care into the community, prioritise digital over analogue and support local neighbourhoods to make the shift from treating ill health to preventing it.

Working in partnership with you

For over a decade we have been providing safe, high quality care to the care home sector.  Working closely with our care homes and local NHS partners, we tailor our service based on local need. Our clinical consultations are supported by access to the resident’s local electronic patient record.

Training and development for staff

We know that recruitment and retention of care home staff can sometimes be difficult. Immedicare work as an extension of your care home team, investing in their training and development, helping to build the capability of your workforce.

Over 3,000 care home staff have accessed our monthly schedule of virtual learning and development sessions. Topics include falls prevention, medicines safety, diabetes care and common musculoskeletal injuries. Our training is accessible to care home staff at all levels.

staff working in care homes accessed training to enhance skills and knowledge
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Business Intelligence

Providing regular reporting and access to our consultation data to enable organisations to analyse activity and measure impact at local levels, supporting all place partners to better plan for the health, public health and social care needs of your area.

Our data includes the date and time of the consultation, the reason for calling, what the care home would have done if Immedicare was not available, any referral information as well as the clinical outcome.

We work with business intelligence teams to provide a monthly feed of pseudonymised data that can be triangulated with local data sets for enhanced activity and impact monitoring.

Key service features

Our range of services can support your ICS to increase resilience through:

  • Reducing 999 calls and ambulance conveyances
  • Reducing avoidable hospital admissions
  • Reducing system-wide activity across in and out of hours GP services, community and district nursing teams, emergency departments and urgent care centres
  • Working with care homes to develop appropriate care plans and risk assessments to prevent and detect deterioration.
  • Immedicare non-medical prescribers providing prescriptions for acute concerns, where appropriate
  • Providing system-wide, health and care integrated data – the blueprint for future NHS services and workforce planning
  • Data analytics and reporting to track progress and evidence impact at local levels
  • Upskilling care home workforce through our training programme – supporting recruitment and retention within your place
  • Linking directly with existing clinical systems – full interoperability making it easier to engage clinicians at a local level
  • Building a comprehensive directory of services within your partnership place to enable care coordination and appropriate onward referral to local teams

How to commission our services

Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.

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