How it works
The Immedicare service is available to care home staff when they need additional support for residents. We provide consultations with NHS professionals in our Digital Care Hub via video call.
Supporting the care home workforce
Immedicare provides care homes timely access to an experienced team of NHS nurses, pharmacists, pharmacy technicians, paramedics and healthcare support workers who have extensive knowledge in urgent, emergency, community and end of life care.
Our expert team offer professional support, reducing the risk of harm and giving reassurance to residents and their families.
Improving care for residents
Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs.
We work as an extension of your care home team, providing a vital link between care homes and local services, ensuring the right care for residents.
Our highly specialist team provides a wide range of clinical support and is available 24/7 for any concerns. Examples of our support include, medicines safety, falls prevention, nutrition and hydration, wound care and end of life care.
Training and development for staff
We know that recruitment and retention of care home staff can sometimes be difficult. Immedicare work as an extension of your care home team, investing in their training and development, helping to build the capability of your workforce.
Over 3,000 care home staff have accessed our monthly schedule of virtual learning and development sessions. Topics include falls prevention, medicines safety, diabetes care and common musculoskeletal injuries. Our training is accessible to care home staff at all levels.
Working in partnership with you
For over a decade we have been providing safe, high quality care to the care home sector. Working closely with our care homes and local NHS partners, we tailor our service based on local need. Our clinical consultations are supported by access to the resident’s local electronic patient record.
Key service features
Immediate access to an experienced multi-disciplinary NHS clinical team of healthcare professionals with a broad range of expertise including but not limited to urgent, emergency, community and palliative care.
- Care homes have 24/7 – 365 video access to our clinical team.
- The service is safe, secure, and fully compliant with NHS IG and quality protocols.
- Clinical consultations are supported by access to the patient’s local electronic record.
- Vital links to local services ensuring the right care for residents
- Comprehensive installation service and user training.
- A Relationship Manager is assigned to each care home to provide ongoing support.
How to commission our services
Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.
