How it works
The Immedicare service supports care home staff when they need additional support with clinical treatment for residents. We offer consultations with NHS professionals in our Digital Care Hub via video call.
Immedicare services can be tailored to meet local needs, offering health care systems a simple and cost-effective solution to increase local capacity, and meet the ever-increasing demand for health and care services.
Supporting the care home workforce
Immedicare offers care homes timely access to an experienced NHS team of pharmacists, nurses, paramedics and healthcare support workers who have extensive knowledge in urgent, emergency, community and end of life care.
Our expert team can provide much needed capacity and professional support, reducing risk of harm, giving reassurance to residents and their families.
Improving care for residents
Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs. We work as an extension of your care home team, providing a vital link between care homes and local services, ensuring the right care for residents.
Our highly specialised support covers medicines safety, falls prevention, wound care, end of life care and nutrition and hydration.
Almost 90% of residents stay at home following a consultation with us.
Training and development for staff
We know that recruitment and retention of care home staff can sometimes be difficult. Immedicare work as an extension of your care home team, investing in their training and development, helping to build the capability of your workforce.
Over 3,000 care home staff members have accessed our monthly schedule of virtual learning and development sessions. Topics include falls prevention, medicines safety, diabetes care and common musculoskeletal injuries. All our training is accessible to care home staff at all levels.
Working in partnership with you
We work closely with our care homes and local clinicians, particularly GPs, and we can tailor our service based on local need. This is important throughout the implementation process as well as on an ongoing basis. Our clinical consultations are supported by access to information from the patient’s local GP record. We have a proven track record of providing safe, high-quality care and we have been working with the NHS to support care homes for over a decade.
Key service features
Immediate access to an experienced multi-disciplinary NHS clinical team of healthcare professionals with a broad range of expertise including but not limited to urgent, emergency, community and palliative care.
- Care homes get have 24/7 – 365 video access to our clinical team.
- The service is safe, secure, and fully compliant with NHS IG and quality protocols.
- Robust Clinical consultations are supported by visibility of access to the patient’s local electronic record.
- Creation of a comprehensive Directory of Services (DOS) for all operational areas.
- Provision of a fully remote installation service and comprehensive user training.
- Ongoing relationship management for all care homes, provided by a local team.
How to commission our services
Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.
