As we move into the summer months, we’re taking the opportunity to reflect on another busy and impactful year at Immedicare.
Over the past 12 months, our teams have continued to work alongside care homes, NHS partners, and wider health and social care colleagues to deliver timely virtual clinical care, helping people remain safely in place whenever appropriate and reducing unnecessary pressure on frontline services.
This edition highlights some of the impact achieved across 2025/26, from supporting thousands of clinical consultations and falls-related assessments to helping avoid unnecessary hospital attendances and admissions. It has also been another year of collaboration, innovation, and continued learning across the sector.
As always, we would like to thank our care home partners, NHS colleagues, and our own teams, whose dedication and compassion continue to make a real difference every day.
We hope you enjoy reading this summer edition and learning more about the work taking place across Immedicare.
Celebrating Another Year of Impact
Over the last year, Immedicare has continued to support care homes across the country with responsive virtual clinical support, helping residents receive timely care in the right place while reducing unnecessary pressure on wider health services.
During 2025/26, we supported 595 care homes covering more than 23,500 residents, delivering 58,865 clinical consultations.
A key area of impact continues to be supporting residents to remain safely in their care home wherever appropriate. Following consultation with Immedicare clinicians, almost 90% of residents remained in their usual place of residence, helping to reduce avoidable hospital attendances and disruption for vulnerable residents.
Falls prevention and management also remained a core focus. Over 17,800 consultations related to falls, head injuries, or suspected fractures, with 86% of those residents remaining in their usual place of residence. With national focus increasing on reducing avoidable admissions linked to falls, this continues to demonstrate the value of rapid clinical support within care homes.
This year, we estimate that Immedicare helped to avoid:
- Over 20,800 GP appointments
- 7,720 emergency department attendances
- 3,860 emergency admissions
- More than 31,600 hospital bed days
The estimated total potential cost saving to the wider healthcare system was over £20.2 million.
Alongside clinical consultations, our teams also:
- Completed 815 virtual verifications of death
- Issued over 2,000 prescriptions
- Sent 728 urgent patient-centred medication recommendations linked to reducing falls risk
- Delivered 85 training sessions to more than 900 care home staff
Behind every statistic is a resident, a care home team, and a clinical decision made with compassion and collaboration. We are incredibly proud of the continued impact our colleagues make every day across health and social care.
Supporting the Future of Neighbourhood Health
As the health and care landscape continues to evolve, there is growing national focus on integrated neighbourhood working and the development of neighbourhood health models that bring services closer to communities.
At Immedicare, we are proud to contribute to these conversations and support systems in delivering more proactive, preventative, and personalised care for care home residents.
Care homes are a vital part of neighbourhood health, and ensuring residents have timely access to clinical support remains essential in reducing avoidable hospital admissions, supporting urgent care pressures, and improving resident outcomes and experience.
A key part of this is ensuring that care decisions reflect each resident’s individual needs, wishes, and preferences. For residents approaching the end of life, Immedicare clinicians support care home teams by providing timely clinical advice and decision support, helping to ensure that changes in a resident’s condition are managed in line with their Advance Care Plan, expressed wishes, and goals of care.
Through collaborative working with care home teams, residents, families, and wider health and care partners, Immedicare helps support compassionate, personalised care that enables residents to remain in the place they call home wherever this is clinically appropriate and aligned with their preferences.
Over the coming months, we will continue to focus on:
• Falls prevention and proactive management
• Supporting residents to remain safely in place
• Supporting personalised care decisions and respecting residents’ wishes
• Reducing avoidable ambulance conveyance and hospital attendance
• Virtual clinical assessment and decision support
• Medicines optimisation and reducing falls-related risk
• Collaborative working across health and social care partners
• Supporting care home staff through education and training
We also recognise the importance of using data, insight, and partnership working to help systems better understand demand, identify opportunities for improvement, and deliver joined-up models of care that support residents and frontline teams.
As integrated neighbourhood teams continue to develop nationally, we are keen to explore how Immedicare could support a single point of access model for first-line care home clinical support on a 24/7 basis. This presents a significant opportunity to simplify access, improve responsiveness, and strengthen integration across neighbourhood services.
We look forward to continuing to work alongside our partners to shape innovative, sustainable approaches that improve outcomes for care home residents, support personalised care, and strengthen the wider health and care system.
Impact in Practice
Respecting a resident’s wishes through collaborative urgent care support
When a care home resident with multiple long-term conditions and increased frailty began to show signs of deterioration, the care home team contacted Immedicare for timely clinical support. The care home team identified concerns including reduced mobility, decreased oral intake, increased fatigue and observations suggesting a possible infection.
The 94-year-old resident’s Advanced Care Plan (ACP) clearly documented their wish to remain in their care home and avoid hospital admission wherever clinically appropriate.
Following a comprehensive remote clinical assessment, an Immedicare clinician worked with the care home team to understand the resident’s condition, review their ACP and ensure that any decisions made reflected their wishes and goals of care.
Recognising that additional support was needed, Immedicare coordinated a referral to the Urgent Community Response (UCR) team, providing a detailed clinical handover and ensuring the resident’s preferences were central to the ongoing plan of care.
Whilst awaiting a face-to-face review, the Immedicare clinician provided a plan for the care home staff to follow. This included providing regular fluids, continuing regular monitoring of the observations and administering paracetamol as prescribed for her temperature.
The UCR team attended the care home promptly to complete a face-to-face assessment. Working collaboratively with the care home staff and Immedicare, a plan was developed to support the resident’s immediate needs.
Through this joined up approach, the resident received timely clinical intervention in their place of residence, with shared decision making between healthcare professionals, care home staff and the resident. She was able to receive treatment and ongoing monitoring and support, without the need for an unnecessary hospital admission.
This case demonstrates the value of collaborative working across virtual care, community services and care homes, ensuring residents receive the right support, in the right place, while respecting their individual wishes and preferences.
Celebrating Partnership Recognition
We were delighted that Immedicare’s digitally delivered clinical service was shortlisted for Best Partnership Delivering Virtual Care at the 2026 HSJ Partnership Awards.
The nomination recognised the strength of the partnership behind Immedicare, including our joint venture partners, Airedale NHS Foundation Trust and Involve Visual Collaboration Ltd, alongside the ongoing collaboration with our NHS partners, ICB customers, and care home communities.
The HSJ Partnership Awards recognise outstanding collaboration between organisations and the NHS, celebrating initiatives that demonstrate innovation, commitment, and a shared focus on improving healthcare outcomes. Following a rigorous judging process, Immedicare was included among the shortlisted organisations, projects, and individuals from more than 240 entries submitted for the 2026 awards programme.
Annabelle Smith, Head of Partnerships and Contract Performance, Dawn Fleming , Lead Pharmacist, and Dr Mark Hawker , Business Intelligence Lead, attended the awards ceremony in March alongside Ekuba Edjah , Deputy Director for Primary and Community Care Development and Delivery at SWL Croydon Place, representing one of our partner ICBs.
Although we were not winners on the evening, it was a fantastic opportunity to celebrate the impact of partnership working across health and care, connect with colleagues from across the sector, and recognise the collective efforts of everyone involved in delivering virtual care for care home residents.
Continuing to Collaborate and Innovate
As we move through 2026, we remain committed to supporting care homes, NHS partners, and wider health and social care systems with responsive, clinically led virtual care.
With increasing focus on prevention, urgent community response, and integrated neighbourhood working, we believe there is a significant opportunity to continue strengthening collaboration across the sector to support residents in the right place, at the right time.
We were delighted to attend NHS ConfedExpo in June, where Rachel Binks, Nurse Consultant and Clinical Lead, joined a panel discussion in the Neighbourhood Health Learning Theatre. Annabelle Smith, Head of Partnerships and Contract Performance, attended to support the session and represent Immedicare, joining conversations with delegates and answering questions following the discussion.
As part of our continued commitment to innovation, collaboration, and sharing best practice across the technology-enabled care sector, we are pleased to have recently become a member of the TSA – The voice of technology enabled care.
We look forward to working alongside fellow TSA members, contributing to sector-wide discussions, and collaborating on opportunities that support the continued development of technology-enabled care and improve outcomes for people who rely on these services. You can view Immedicare’s TSA membership profile here: TSA members directory.
By continuing to work collaboratively with partners across health, social care, and technology, we believe there is a significant opportunity to develop sustainable models of care that improve outcomes for residents, support frontline teams, and help systems respond to growing demand and operational pressures.
We look forward to continuing conversations around innovative models of care, integrated neighbourhood working, and opportunities to strengthen support for care home residents, while keeping resident outcomes and experience at the centre of everything we do.
BGS World Falls Congress
Immedicare will be presenting a lightening poster at the British Geriatrics Society World Falls Congress on Thursday 25th June at the The University of Manchester at 1pm, showcasing our Remote Falls Medication Review Service, a targeted, digitally-enabled service that reviews medications contributing to falls risk using the STOPPFall tool.
The results from our first 250 reviews are really encouraging:
✅ 61% of residents who had medication reduced or stopped had no further falls
✅ Fall rates dropped significantly where medication was changed (RR 0.54, 95% CI 0.32-0.90, p=0.018)
This is what happens when pharmacy expertise, digital technology and person-centred care come together. Congratulations to Dawn Fleming and Gemma Stott for talking about this service and bringing it to a national stage.
We can’t wait to see the conversation it sparks!
Read our full poster here: BGS_Poster-World-Falls-Congress.pdf
Or head to the website to register here: 3rd World Falls Congress 2026 | British Geriatrics Society
The Difference We Make Every Day
Get in Touch
If you would like to learn more about Immedicare, discuss challenges within your local system, or explore opportunities for collaborative working to support care home residents, we would love to hear from you.
Whether your focus is falls prevention, urgent care support, integrated neighbourhood working, or strengthening care home pathways, our team would be happy to continue the conversation.
Thank you for reading our Summer Newsletter and for your continued support and partnership.
Contact us via:
Email: enquiries@immedicare.co.uk
Phone: 0330 088 3364
