I started working at Immedicare in July 2016, initially as a Relationship Manager. Within a couple of years, I was promoted to the Relationship Team Manager, where I support my team to help them maximise the potential that every one of our customers have, as well as managing a number of accounts myself.
During my time at Immedicare, the company has grown in terms of scale and capability and I love this. We support more care homes and ICB’s now than ever before. We have recently launched our clinically-led virtual training sessions, which are free to join for the care homes who have our service. These sessions cover topics ranging from Falls, Missed Doses, Refused Medications, etc. I recently attended an End of Life session which was very informative. To see and hear how the care home staff interacted with the clinical training was fantastic!
While working at Immedicare I’ve learnt the importance of providing good and consistent care at the right time. At the start of the pandemic, care homes and local clinical teams were struggling to adapt but as a virtual service were able to provide 24/7/365 clinical support to the local services and care homes. Teamwork really does make the dream work! During this time, we were able to mobilise care homes at record speed. Care homes without our service were struggling with allowing access, but as our service is virtual, we were able to provide clinical care to the residents as well as being able to onward refer to GP’s, local services, etc, ensuring the best possible care was provided.
For me, the most rewarding part of my job is working with the ICB commissioners and care homes for the full life cycle of the contract. We don’t just put a service in and leave the homes to it, as our teams provide help, assistance, training and guidance throughout the contract lifecycle. We are able to build strong, trusted and lasting relationships with all of our touch points. Although I have travelled for work within both the UK and Europe over the years, I am from Yorkshire and very proud to be as trust and integrity is everything to me.
Another big difference for many is that our clinical service is available 24 hours a day, 7 days a week, 365 days a year. Our customers use our equipment, including a secure high-definition camera from which our clinical colleagues can see, hear and talk to the residents while they remain in the comfort of their own home. This makes it much easier rather than having to describe symptoms via a telephone call. I don’t know any other service that provides an immediate reactive clinical service.
Our colleagues at the Digital Hub in Airedale Hospital are awesome in providing 24/7 clinical care. I love being part of the difference our service makes for family members, residents and their carers – not to mention the impact we have on the NHS. People are astounded at just what we can do to make a difference to the lives of residents in both nursing and residential homes.