Primary Care
Our Immedicare service helps to alleviate pressure within Primary Care by providing timely access to an NHS clinical team, reducing GP and community referrals
How it works
The Immedicare service supports care home staff when they need additional support with clinical assessment for residents. We offer consultations with NHS professionals in our Digital Care Hub via video call 24 hours a day, 365 days a year.
Improving care for residents
Care home residents remain one of the most vulnerable populations in our society with complex health and social care needs. We work as an extension of the care home team, providing a vital link between care homes and local services, ensuring the right care for residents. Our highly specialised support covers medicines safety, falls prevention, wound care, end of life care and nutrition and hydration.
Reducing pressure on primary care and community services
Our Immedicare service has been proven to reduce calls to GP practices, meaning local primary care staff can focus on the patients in most need. Care home teams can call us for support with managing many conditions, without needing to escalate to the GP surgery. This reduces the requirement for appointments and means fewer consultations with non-urgent patients.
Supporting the care home workforce
Immedicare offers care homes timely access to an experienced team of NHS nurses, pharmacists, pharmacy technicians, paramedics and healthcare support workers who have extensive knowledge in urgent, emergency, community and end of life care.
Our expert team can provide much needed capacity and professional support, reducing the risk of harm and giving reassurance to residents and their families.
Working in partnership with you
We work closely with our care homes and local NHS partners, and we can tailor our service based on local need. This is important throughout the implementation process as well as on an ongoing basis. Our clinical consultations are supported by access to information from the resident’s local electronic patient record. We have a proven track record of providing safe, high-quality care and we have been working across health and social care to support care homes for over a decade.
Business Intelligence
Immedicare provide regular reporting on service activity levels and consultation data to track progress and evidence impact at PCN level, supporting your GP practices, community, mental health, social care, pharmacy and voluntary services to shape future services and better meet the health and care needs for your patients.
Key service features
Our range of services can support your PCN to increase resilience through:
- Reducing ambulance trips for care home residents
- Avoiding care home resident's admission to hospital
- Reducing activity across in and out of hours GP services, community and district nursing teams, emergency departments and urgent care centres
- Providing local health and care integrated data at PCN level – supporting your GP practices, community, mental health, social care, pharmacy and voluntary services to shape future services and better meet the health and care needs for your patients
- Data analytics and reporting to track progress and evidence impact at PCN level
- Upskilling the care home workforce through training – supporting recruitment and retention within your PCN and those living and working in your area
- Linking directly with existing clinical systems – making it easy for your clinicians to use our services
- Developing a comprehensive directory of services within your PCN
How to commission our services
Immedicare is available through the NHS Shared Business Services (SBS) – Technology Enabled Care Services Framework, providing organisations with a fully compliant and simple to use procurement solution. Please contact us for more details.
