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Our video helpdesk is the embodiment of our customer support commitment, helping you to experience optimum service reliability, quality, and performance whenever you need it.

You will also be assigned a dedicated Immedicare Relationship Manager who will always be on hand to provide further support and training as well as being available to attend further meetings and focus groups as required. Your Relationship Manager will provide you with monthly and quarterly quality reports containing data around how the service is performing against your individual commissioning targets.

In addition to this, we also ensure the proactive monitoring and maintenance of our entire video network at all times and with our support and expertise, this enables fast fault resolution and high-quality end-user experience for our customers.

View the Immedicare Service Status for live updates of the platform’s status

Service Status

We offer extensive training 

Your dedicated Immedicare Relationship Manager will be on hand to deliver training on the telemedicine. Watch Fran, Digital Care Hub Clinical Team Leader, share how easy it is to use Immedicare’s telemedicine service in our training video.