Our Support

Our video helpdesk is the embodiment of our customer support commitment, helping you to experience optimum service reliability, quality, and performance whenever you need it.

You will also be assigned a dedicated Immedicare Relationship Manager who will always be on hand to provide further support and training as well as being available to attend further meetings and focus groups as required. Your Relationship Manager will provide you with monthly and quarterly quality reports containing data around how the service is performing against your individual commissioning targets.

In addition to this, we also ensure the proactive monitoring and maintenance of our entire video network at all times and with our support and expertise, this enables fast fault resolution and high-quality end-user experience for our customers.

View the Immedicare Service Status for live updates of the platform’s status

Service Status

Business Intelligence Reporting (BI)

We understand how important it is for you to be able to gauge and report on your telemedicine service performance which is why we provide detailed quantitative and qualitative reporting data to show how your Immedicare service is performing for you and your care homes each month. This service includes simple to understand graphical data that capture the agreed contractual Key Performance Indicators (KPIs) such as:

Number of sites
Number of calls
Number of referrals made
Breakdown of clinical
consultation reasons

In addition we also provide feedback from every call on what the carers would have done if they didn’t have the support of the Immedicare service within their home.

The top 10 reasons why users call Immedicare

Whatever your individual telemedicine project requirements, we’ll equip you with a service contract that delivers against all of your project’s key performance indicators. By constantly monitoring them in real time, we’ll ensure you receive the highest levels of support.

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healthcare complaints

We offer extensive training 

Your dedicated Immedicare Relationship Manager will be on hand to deliver training on the telemedicine. Watch Fran, Digital Care Hub Clinical Team Leader, share how easy it is to use Immedicare’s telemedicine service in our training video.