Our Support

Our video helpdesk is the embodiment of our customer support commitment, helping you to experience optimum service reliability, quality and performance whenever you need it.

You will also be assigned a dedicated Immedicare Relationship Manager who will always be on hand to provide further support and training as well as being available to attend further meetings / focus groups if required. and provide you with the data analysis you need to show how your service is helping to meet your strategic goals.

We ensure the proactive monitoring and maintenance of our entire video network at all times and with our support expertise and ongoing focus, this helps result in faster fault resolution, and better end user experiences for our customers.

Real Time Reporting

We understand how important it is for you to be able to gauge and report on your telemedicine service performance which is why we provide detailed reporting data to show how your immedicare service is performing for your care homes each month. This service includes simple to understand graphical data that capture Key Performance Indicators (KPIs) such as:

  • No of sites connected
  • No of Call made
  • Breakdown of clinical call reasons
  • Patient outcomes
  • Referrals made
healthcare complaints

Whatever your individual telemedicine project requirements, we’ll equip you with a service contract that delivers against all of your project’s key performance indicators. By constantly monitoring them in real time, we’ll ensure you receive the highest levels of support.



Immedicare telemedicine, Airedale Goldline service

BBC Airedale

immedicare telemedicine BBC Airedale

Care Home Vanguards

learning from enhanced health in care home vanguards


Telecare – Avondale


Telecare – Rye View