Our Services

No of Care Homes connected:
520
No of calls per year:
36,000
% of patients that remain in their place of residence:
90
Supporting care homes
24/7/365

“Immedicare is a leading provider of clinical healthcare services, delivered via telemedicine. From our digital hub, we connect local services to enhance the care provided to people living in nursing and residential settings.

Using a proactive engagement approach with local providers, our service has been shown to reduce ambulance conveyances and A&E attendance rates, reduce acute hospital admissions and reduce both in and out of hours GP visits”.

The hub is staffed by a highly experienced multidisciplinary team comprising of nurses, therapists and paramedics, from a variety of backgrounds. The workforce is a multi-skilled mix, which enables them to flex across services and respond to peak demands throughout our 24/7 service delivery model. The team has full access to individuals’ care records, allowing them to provide comprehensive clinical assessments, guidance on condition management, and ongoing monitoring.

All calls received by the Hub are answered by our team of clinical support workers who are supported by  a highly skilled multi-disciplinary clinical team of Nurses, Therapists and Paramendics. , ensuring patients receive a clinical assessment and any advice they may need straight away. This means a smoother pathway and better experience for patients, with the right care in the right place at the right time.

Key Service Features

  • 24/7/365 service availability
  • Safe, secure and fully IG compliant service delivery model
  • Highly skilled multi-disciplinary clinical team of Nurses, Therapists & Paramedics
  • Secure access to patients’ primary care records
  • High Definition call quality
  • Video enabled device provided
  • Connect via existing internet connection or via 4G
  • Installation, training and ongoing relationship management provided
  • Flexible managed service options available

Another key aim of Immedicare is to help avoid unnecessary referrals to the following services:

  • In & Out of hours GP services
  • Community & District nursing teams
  • Hospital Admission avoidance teams
  • Ambulance services