Nicholas House Residential Care home, based in Burnham, aims to provide the best possible care, comfort and happiness to meet the needs of every Resident. After a recommendation from their GP, the home decided to implement the Immedicare service to support staff in clinical decision making about their residents.
“Prior to Immedicare, it could be difficult for us to speak to a GP when we needed advice about a resident’s wellbeing and ringing 111 was time consuming as we would have to answer irrelevant questions” says Shirley Fairley, Manager of Nicholas House.
Once the telemedicine laptop has been installed at the home, an Immedicare Relationship Manager works with the home to provide training and encouragement, so the home can realise the full benefits of the service. “Initially, staff were reluctant to use the service, however our Relationship Manager, Shelley gave all of our staff training which increased their confidence and now they use it every time one of our residents fall or when there’s a general health concern” continues Shirley.
“The service gives our staff the peace of mind that there is always support, even when management isn’t on site. Staff know they have the assistance and knowledge from the clinical team at the Digital Care Hub, which removes any doubt about what the best course of action is for the resident” says Shirley.
“In one instance, we had a lady who was complaining of pain in her hip and back after a fall earlier in the morning. There was no damage to any limb and she could walk, so we were unsure if she needed to be admitted to hospital. We used Immedicare to speak to a nurse over video, who advised she should be taken to hospital. The hospital discovered the resident had a severe fracture in her pelvis, which could have possibly been missed, potentially causing more damage, without the advice from the Digital Care Hub” says Shirley.
“We would recommend Immedicare to any care or residential home, as it provides a professional support system to care for our residents in the best way we can. I hope the telemedicine service continues to be provided to our home, as we feel the value it gives.”