The service is delivered via a secure two-way video link, which gives residents and staff immediate, face-to-face access to a team of highly skilled Nurses, Therapists & Paramedics based within the Digital Care Hub. In real-time, they monitor people on screen and provide advice, assessment and support, including onward referral if necessary. Our Electronic Patient Record (EPR) system allows access to full or summary care records to ensure safe and informed clinical decision-making.
The Hub is staffed by experienced clinical staff that have worked in a wide range of healthcare specialisms, encompassing care of the elderly; emergency medicine; intensive care; acute medicine; tissue viability, palliative care, community care and mental health, including dementia.
Airedale and Partners became an NHS England Vanguard site for Enhanced Health in Care Homes in 2015. Vanguards were selected to lead on developing future blueprints for new models of care for the NHS. The evaluation of Vanguard data demonstrated a reduction in the demand for GP services by as much as 40% and it also revealed that for every £1 invested in the service, there is a potential return of £1.21.
It’s an innovation that’s been hailed by the CQC as “outstanding”, “innovative”, “expert”, “immediate” and “effective”. And one GP has praised it as “the greatest change in 15 years to reduce workload”.
Our service has triggered widespread media interest – from the BBC to the British Medical Journal to The Times and we have been invited all over the world to share our expertise – from India and China to South America and no. 10 Downing Street!